Complaints handling at De Barista Shop

Complaints handling – The Barista Shop

At the Barista shop we strive for satisfied customers and we resolve complaints quickly and personally.

Have any questions or concerns? Feel free to contact us; we are here to help.

Direct Response

Our customer service responds personally to every complaint, usually the same day, but always within 24 hours. Our service hours are from 8:00 to 20:00 CET , so that we are available for your questions and concerns. We do not work with chatbots or Artificial Intelligence, but handle complaints personally.

Fast and Solution-Oriented Handling

Complaints are picked up immediately and processed within one business day. Our customer service immediately gets to work to offer a suitable and serious solution, without unnecessary intermediate steps. We do not work in phases but directly in solutions .

Personal Approach

At the Barista Shop we treat every customer with care and attention. Dutch customers who leave their phone number can expect a personal phone call for direct and personal handling. European customers are helped by email due to possible language barriers.

Continuous Communication

We will keep you informed during the process. As soon as more is known about the solution, you will receive an update immediately. Our goal is a fast and customer-oriented handling.

Quality improvement

Every complaint is carefully analyzed by us to prevent future complaints. We strive for continuous improvement of our products and service.