Start the return process at the Barista Shop

Returns Process – Fast and Personal

At the Barista Shop, we strive to make your coffee experience perfect every time. If something unexpectedly goes wrong with your order, we are here to solve this quickly and personally. Follow our simple returns process and we will be happy to help you.

Step 1: Contact us

Use the contact form below to reach us directly. Make sure you fill in the following information:

• Order number (you will find this in the confirmation email)
• Description of the problem or complaint
• Email address (for our feedback)
• Phone number (for customers within the Netherlands)

Once we receive your message, you will receive a response from our team within 24 hours . We will contact you personally:

• Within the Netherlands : we will call you to find a solution together.
• Within Europe : we will contact you by email due to possible language differences.

Step 2: Our response within 24 hours

At the Barista Shop we do not use bots. One of our employees will carefully review your message and look for a suitable solution. This could be:

• A replacement product.
• Refund of the purchase amount.
• Another solution that solves the problem.

We will clearly inform you which steps are necessary and how we can help you further.

Step 3: Returning the product

If it is necessary to return a product, you will receive from us:

• Clear instructions for returning the item.
• For customers within the Netherlands: a return label.
• For customers outside the Netherlands: information about shipping.

Please note that returns must be reported within 14 days of receiving your order , as required by European law. The product must be returned in its original condition and packaging.

Important information

• Return shipping costs :

  • Within the Netherlands: free returns.
  • Within Europe: return costs are at the customer's expense, unless the product is defective or incorrectly delivered.

• Refund :
  Once we have received and processed your return, we will refund the amount via the original payment method within 14 days .

• Warranty Claims :
  For defects that fall under warranty, always contact us via the form. We will find a solution that fits your situation.

Contact form

Complete the form below to register your return:

• First name and last name
• Email address
• Phone number (for customers within the Netherlands)
• Order number
• Description of the complaint
  

Do you have any questions?

Feel free to contact us via info@debaristashop.nl or call us on 06519078612 . We are ready to help you!