Warranty and Complaints Policy - The Baristashop

Warranty and Complaints Policy - The Baristashop

Last updated on October 31, 2023.

This Warranty and Complaints Policy provides clarity about the warranty period, the conditions for warranty applications and the procedures for complaints handling at De Baristashop. By making a purchase at De Baristashop you agree to the terms and conditions described below.

1. Warranty period

All items purchased from De Baristashop have a warranty period of 2 years from the date of purchase.

2. Warranty Conditions

- To qualify for warranty, customer must provide valid proof of purchase.
- The warranty does not apply if an article or item from De Baristashop has suffered damage due to dropping, incorrect handling, normal wear and tear, damage due to misuse, or damage due to use for which the items are not intended.

3. Submitting a Warranty Application

- A warranty request must be sent to De Baristashop, with the following information:
- Name: The Barista Shop
- Email: info@geertjandebaristaman.nl
- Description: State your complaint clearly and clearly, including any photos or other evidence.

4. Processing of a Warranty Claim

- Processing a warranty claim will consist of the following phases:
- Claim assessment: The claim will be assessed within 1 week of receipt of the warranty item.
- Settlement in case of positive assessment: Settlement will take place within two weeks after a positive assessment of the claim. During this period, a solution can be found that works for both parties, such as receiving the value on a voucher or resending the item.

5. Disputes and Appeals

- If you do not agree with the outcome of the warranty assessment, you can contact https://www.consuwijzer.nl/. Here you will find a lot of information and referrals regarding warranty disputes.

6. Customer Service Contact

- The customer service contact of De Baristashop is available via info@geertjandebaristaman.nl or the chat option in the webshop.