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At the Barista Shop we strive for a smooth and reliable delivery within the Netherlands and Europe. Below you will find the most important information about our shipping costs, delivery times, and delivery options.

Postage costs

• Within the Netherlands:
• Free shipping on orders over €30.
• For orders under €30, a shipping rate of €3.95 applies.
• We offer insured shipping against theft or damage.
• Within Europe:
• Basic Shipping costs vary based on the number of items:
• 1 item: €5.95
• 2 items: €7.95
• and so forth
• Please note: Free shipping is not available for European shipments.
• We offer insured shipping against theft or damage.

Delivery options

After placing your order, you can select delivery options via the carrier's online environment. Available options may include:

• Home delivery
• Have it delivered to your doorstep
• Pick up at a collection point

NB: Availability of specific delivery options may vary per carrier. The Barista Shop is not responsible for which options the carrier offers. Make sure you track your shipment properly via the online environment of the carrier.

Delivery times

• Within the Netherlands : Average 1-2 working days.
• Within Europe : Estimated delivery time of 3-8 working days.
• During holidays deliveries may be delayed. The Barista Shop is not liable for any deviations in delivery times.

The exact delivery time will be calculated and displayed during checkout.

Tracking information

Once your order has been transferred to the carrier, you will receive tracking information by email. This allows you to track your shipment in real time and select any delivery options.

Sustainable Transport

Our carriers are actively working on more sustainable delivery solutions. You can find more information about their sustainable initiatives in the carrier's online environment.

Processing time depends on what you buy. Orders with barista tools are packed and offered to the carrier within 1-2 business days.

Barista Workshops are available immediately. The order confirmation serves as an admission ticket.

Coffee clothing and coffee mugs take a little longer. This is because the items go through a Print On Demand process where designs are professionally applied to items. Please allow approximately 3-6 business days for processing.

During busy periods and holidays, delivery times may be slightly longer.

Read more on our shipping policy page .

At the Barista Shop we strive for a smooth and reliable delivery within the Netherlands and Europe. Below you will find the most important information about our shipping costs, delivery times, and delivery options.

Postage costs

• Within the Netherlands:
• Free shipping on orders over €30.
• For orders under €30, a shipping rate of €3.95 applies.
• We offer insured shipping against theft or damage.
• Within Europe:
• Basic Shipping costs vary based on the number of items:
• 1 item: €5.95
• 2 items: €7.95
• and so forth
• Please note: Free shipping is not available for European shipments.
• We offer insured shipping against theft or damage.

Delivery options

After placing your order, you can select delivery options via the carrier's online environment. Available options may include:

• Home delivery
• Have it delivered to your doorstep
• Pick up at a collection point

NB: Availability of specific delivery options may vary per carrier. The Barista Shop is not responsible for which options the carrier offers. Make sure you track your shipment properly via the online environment of the carrier.

Delivery times

• Within the Netherlands : Average 1-2 working days.
• Within Europe : Estimated delivery time of 3-8 working days.
• During holidays deliveries may be delayed. The Barista Shop is not liable for any deviations in delivery times.

The exact delivery time will be calculated and displayed during checkout.

Tracking information

Once your order has been transferred to the carrier, you will receive tracking information by email. This allows you to track your shipment in real time and select any delivery options.

Sustainable Transport

Our carriers are actively working on more sustainable delivery solutions. You can find more information about their sustainable initiatives in the carrier's online environment.

The Barista Shop delivers within the Netherlands and Europe.

In the Netherlands, you will receive your order within 1 to 2 working days after shipment.

Within Europe, shipping time is between 3 and 12 working days.

The estimated time is visible per country during the check out procedure. You will receive a track and trace via email, when your order is registered with the carrier. With this you can easily follow your package.

During busy periods and holidays, delivery times may be slightly longer.

Read more on our shipping policy page .

At the Barista Shop we strive for a smooth and reliable delivery within the Netherlands and Europe. Below you will find the most important information about our shipping costs, delivery times, and delivery options.

Postage costs

• Within the Netherlands:
• Free shipping on orders over €30.
• For orders under €30, a shipping rate of €3.95 applies.
• We offer insured shipping against theft or damage.
• Within Europe:
• Basic Shipping costs vary based on the number of items:
• 1 item: €5.95
• 2 items: €7.95
• and so forth
• Please note: Free shipping is not available for European shipments.
• We offer insured shipping against theft or damage.

Delivery options

After placing your order, you can select delivery options via the carrier's online environment. Available options may include:

• Home delivery
• Have it delivered to your doorstep
• Pick up at a collection point

NB: Availability of specific delivery options may vary per carrier. The Barista Shop is not responsible for which options the carrier offers. Make sure you track your shipment properly via the online environment of the carrier.

Delivery times

• Within the Netherlands : Average 1-2 working days.
• Within Europe : Estimated delivery time of 3-8 working days.
• During holidays deliveries may be delayed. The Barista Shop is not liable for any deviations in delivery times.

The exact delivery time will be calculated and displayed during checkout.

Tracking information

Once your order has been transferred to the carrier, you will receive tracking information by email. This allows you to track your shipment in real time and select any delivery options.

Sustainable Transport

Our carriers are actively working on more sustainable delivery solutions. You can find more information about their sustainable initiatives in the carrier's online environment.

The two-year warranty period as laid down in Dutch law applies to the items you purchase.

Please contact us via info@debaristashop.nl if your purchase has manufacturing defects. We will then look together at how we can solve this as quickly as possible to your satisfaction.

View all information via our warranty policy .

Can I return my non-food items?

Yes, you can invoke the right of return, which allows you to return the ordered items within 14 days and cancel the sale.

Contact us within 14 days of receipt via info@debaristashop.nl and we will handle the return process together with you. You will receive the entire purchase amount including shipping costs back. After 14 days your right of return expires.

(Please note: this only applies to non-food items. Workshops and food items such as Torani Syrups and Coffee cannot be returned.)

What if the item is delivered to me damaged?

If it turns out that an item does not meet the standard conditions, we will deliver a new item as ordered by you in debaristashop.nl. Or we will return the total amount, including the shipping costs, after receiving the damaged item.

Please contact us to start the return process.

At Barista Shop, we make the payment process simple and accessible by using Shopify's reliable and secure payment options.

1. Available Payment Methods
The Barista Shop offers a wide range of payment methods via Shopify. This means that you can pay with popular options such as

• iDeal
• Bank contact
  
• Maestro
• Visa
• MasterCard
  
• Apple Pay
• Google Pay
• Shop Pay

This diversity gives you the flexibility to choose the payment method that suits you best.

2. Safety and Reliability
Security is our top priority. Thanks to Shopify’s SSL encryption and tokenization, all of your payment information is protected during the checkout process. Shopify is also PCI-compliant, so your data is processed and stored securely. After your payment, you’ll receive an immediate order confirmation.

3. Costs and Surcharges
The Barista Shop does not charge any additional transaction fees or surcharges for your payments. Please note that some payment providers or digital wallets may charge separate fees that we have no influence on. These fees vary depending on the provider and the chosen payment method.

4. Refunds
If you have a valid complaint or have requested a valid return, The Barista Shop ensures that refunds are processed within 24 hours. After this period, the responsibility for processing lies with the payment provider, which may mean that there may be unforeseen delays or additional costs that are beyond our control. Any additional charges levied by payment providers will not be refunded by The Barista Shopi.

5. Fast and Efficient Checkout Process
Bee At Barista Shop, we’ve optimized our checkout process for speed and ease. Thanks to Shopify’s advanced payment platform, your payment is not only fast and efficient, but also user-friendly. You only need to complete a few steps and can count on a smooth completion of your purchase.

Do you have any questions about our payment options? Feel free to contact us at info@debaristashop.nl. We are happy to help you!

At the Barista Shop we offer various discounts and promotions to make your shopping experience even more attractive.

1. Types of Discounts

- Review: Discount after writing a review about your purchase.

- Bundle discounts: Order multiple popular items as a bundle and receive an attractive discount.

- Add-On Promotions: For selected products you can add additional items to your shopping cart at a discount.

- Pop-Up Discounts: Additional offers may appear as a pop-up just before checkout.

- Seasonal Discounts and Holiday Promotions: During holidays we offer additional discounts on selected items or gift cards.

2. Combine with Other Promotions

Most discounts can be combined with other offers. Unless otherwise stated, there is usually no minimum order value required to take advantage of the discount.

3. Validity of Discounts

- Review Discount Codes: These usually have a limited validity period.

- Seasonal discounts and temporary deals: The validity may vary depending on the promotion and the season. The validity period is always clearly stated with the relevant promotion.

4. Use and Restrictions

Discounts and discount codes are usually one-time use. Most discount codes are automatically added to the checkout process, so you don't have to enter anything extra. This does not apply to discount codes on gift cards, which may need to be entered separately.

Do you have any questions about a specific promotion or discount? Please feel free to contact us at info@debaristashop.nl.

The Barista Shop digital gift card is valid for two years from the date of purchase.

View the gift vouchers here.

Complaints handling – The Barista Shop

At the Barista shop we strive for satisfied customers and we resolve complaints quickly and personally.

Have any questions or concerns? Feel free to contact us; we are here to help.

Direct Response

Our customer service responds personally to every complaint, usually the same day, but always within 24 hours. Our service hours are from 8:00 to 20:00 CET , so that we are available for your questions and concerns. We do not work with chatbots or Artificial Intelligence, but handle complaints personally.

Fast and Solution-Oriented Handling

Complaints are picked up immediately and processed within one business day. Our customer service immediately gets to work to offer a suitable and serious solution, without unnecessary intermediate steps. We do not work in phases but directly in solutions .

Personal Approach

At the Barista Shop we treat every customer with care and attention. Dutch customers who leave their phone number can expect a personal phone call for direct and personal handling. European customers are helped by email due to possible language barriers.

Continuous Communication

We will keep you informed during the process. As soon as more is known about the solution, you will receive an update immediately. Our goal is a fast and customer-oriented handling.

Quality improvement

Every complaint is carefully analyzed by us to prevent future complaints. We strive for continuous improvement of our products and service.

Bring it on! Get in touch via the contact form. We'd love to hear from you!

Ask your question or start your return process via the contact form below.